How can we help?
Welcome to the Mockups Generator help center. Find answers organized by topic, from your first mockup to a fully automated API pipeline. For step-by-step walkthroughs see our Guides, for technical details see the API docs, and if you can't find what you need, contact us - a real person reads every message.
Can't find an answer? Email support@mockupsgenerator.com or visit Contact.
SMART OBJECT / YOUR ARTWORKGetting started
1.How do I create my first mockup?
Pick a template from the library (or upload your own PSD with smart objects), open it in the visual editor, drop in your artwork - from your design library or by uploading a PNG - then fine-tune the placement and export. The walkthrough in our guide covers each step: /guides/how-to-create-product-mockups.
2.Do I need Photoshop installed?
No. Templates are PSD files, but all rendering happens on our own engine - you never open Photoshop. You can even upload your own PSD templates and render them without it.
3.Is it really free, and are exports watermarked?
A free allowance and watermark-free renders are available. See Pricing for current quotas and export limits. Template and artwork usage rights still apply.
4.Where do I get templates to start with?
Browse /library or import a PSD you own or are licensed to use. Check source notes and the compatibility report. Some PSD effects are unsupported or approximate.
1.Does the preview match the final export?
Preview and export share the rendering engine, but resolution, quality mode and format can differ. Inspect the downloaded file before publishing.
2.How do I position and adjust my design on the product?
Add artwork to a design slot, then choose a fit mode (cover, contain, or stretch). Drag to reposition, scroll to scale, and rotate to taste. You can also adjust brightness, contrast, and saturation per slot, or apply an artwork fill. Garment recoloring requires a supported template color target.
3.What formats and sizes can I export?
PNG, JPEG and WebP are supported, with plan-specific resolution limits. PNG and WebP can preserve transparency where supported; JPEG cannot. Flat print export is separate and requires supplier-specific checks.
4.Do editor previews count against my render allowance?
No. Previews in the editor are free and unlimited on every plan. A render is only counted when you export a finished image.
Templates & PSDs
1.What kind of PSDs can I upload?
Import a PSD with suitable smart-object design areas and inspect its compatibility report. Structure, effects and nested content affect support. Test representative artwork before approving a repeated workflow.
2.How does the engine reproduce Photoshop's placement?
The engine reads supported placement transforms and warps, then renders artwork into the composition. Test coverage does not guarantee parity for every PSD. Review compatibility warnings and a final output.
3.Will my own templates keep my listings on-brand?
Reusable templates help keep composition and placement consistent. Review compatibility, supported color controls and exported samples before using a template across a catalog.
Bulk generation
1.What is bulk generation?
Bulk jobs render a whole matrix of designs × templates × colors server-side in one go, then return a zip. It's ideal for generating mockups for every SKU or every design drop without touching the editor for each one.
2.What happens if I stop a bulk job partway through?
You can stop a job at any time. You're billed only for the renders completed before the stop, and you still get a partial zip containing everything that finished.
3.How is bulk usage counted toward my plan?
A bulk job counts one render per variation actually produced. Failed renders are never billed, and your monthly allowance resets each month rather than expiring as credits.
The API & webhooks
1.How do I authenticate and render over the API?
Create a named, revocable API key and send an Authorization: Bearer header from your server. POST to /api/v1/renders using the documented fields. Timing depends on the template, size and workload; background jobs are available.
2.How do asynchronous renders and webhooks work?
For heavier jobs, POST to /api/v1/render-jobs with a webhook_url. The render runs server-side and POSTs a completion payload - no polling required. Each webhook carries an X-MGW-Signature header (HMAC-SHA256 of the raw body using your per-account secret); recompute and compare it in constant time before trusting the payload.
3.Is there an interactive API reference?
Yes. /api/docs serves a live OpenAPI explorer with try-it-out for every endpoint, and the full written reference lives at /docs/api.
4.Can I avoid re-uploading the same artwork on every call?
Yes. Upload reusable artwork once to your design library and reference it by asset id in every render. Repeated jobs never re-transfer the bytes, which keeps high-volume pipelines fast.
Billing & plans
1.What counts as a render?
One exported image - any format, any size, fast or studio quality. Editor previews are free and unlimited. Bulk jobs count one render per variation actually produced, and print files count one render per file.
2.Do unused renders roll over or expire?
Your allowance resets monthly. Unlike credit systems, there's no expiring balance to micro-manage and no surprise top-up math - you always know exactly what a month costs.
3.Which plans are available right now?
Pricing shows current published allowances and online checkout availability. Contact support if paid checkout is unavailable or you need custom volume.
4.What happens to my work if I cancel a paid plan?
Cancelling does not delete your work. Your rendered files persist until you delete them, and your uploaded PSD templates and design images stay private to your account. You also keep ownership and IP rights in everything you upload and render.
Account & privacy
1.Are my uploads used to train AI models?
No. We never use your uploaded PSD templates, design images, or rendered outputs to train machine-learning models - our own or anyone else's. Your uploaded files are private to your account and are used only to provide the Service to you. See /privacy for details.
2.How long are my rendered files kept?
Until you delete them. We do not auto-expire your mockups - there are no 24-hour expiring URLs. Files are stored in S3-compatible object storage and remain in your account so you stay in control of how long they're kept.
3.Who owns the designs and mockups I create?
You do. You retain ownership and intellectual-property rights in the designs you upload and the mockups you render, on the free tier and on any paid plan.
4.How do I delete my account and data?
You can delete your files and account yourself at any time, or email support@mockupsgenerator.com to have your account and stored files removed entirely. When you delete content or close your account, we delete the associated files in the ordinary course, subject to short-lived backups and any legally required retention. Full details are in our Privacy Policy at /privacy.
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