Refund & Cancellation Policy

Monthly Plans and Payment Processing

The Free plan includes 25 renders per calendar month. Pro includes 1,500 renders for USD 49, 5,000 for USD 99, or 10,000 for USD 149 per month. Allowances reset monthly and do not roll over. Enterprise plans are quoted separately.

Subscriptions renew monthly until canceled. Your price and any applicable taxes are shown at checkout. No automatic overage charges apply.

New subscriptions use Whop checkout. We store the checkout and membership identifiers, plan, and subscription period needed to manage access; we do not store your full card number.

Cancelling Your Subscription

You can cancel at any time - there are no cancellation fees and no need to contact us first, though we are always happy to help if you prefer.

Cancellation stops future billing. Here is what to expect:

• You keep full access to your paid features through the end of the period you have already paid for. If you cancel mid-month on a monthly plan, your paid features stay active until that month ends.
• After the paid period ends, your account moves to the free tier rather than being closed. You keep your account, your uploaded templates, and your rendered files.
• No further charges are made once you cancel. Your plan simply does not renew.
• You can cancel from your account billing settings, or by emailing support@mockupsgenerator.com and asking us to cancel for you.

Our Refund Stance

Mockups Generator is a digital subscription service: when you are on a paid plan, you have continuous access to rendering, the API, the embeddable editor, and your stored files for the period you paid for. Because access is delivered immediately and continuously, paid time that has already been used is generally non-refundable.

That said, we handle refund requests fairly and on a case-by-case basis. If something went wrong on our side - for example a billing error, a duplicate charge, or a sustained outage that stopped you using what you paid for - we will make it right, typically by issuing a prorated or full refund for the affected period.

If you simply forgot to cancel before a renewal and have not meaningfully used the new period, reach out - we would rather keep you as a happy free-tier user than hold onto a charge you did not intend to make.

EU and UK Consumers: Cooling-Off Period

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to a 14-day cooling-off period when you first subscribe to a paid plan, during which you can cancel for a refund.

Please note an important exception that applies to digital services: if you ask us to begin providing the paid service immediately (for example, by starting to render or use paid API capacity during the cooling-off window) and acknowledge that you may lose your cancellation right, your right to a refund may be reduced or no longer apply to the portion you have already used.

Nothing in this policy removes or limits any rights you have as a consumer under the mandatory laws that apply to you. If you believe a cooling-off right applies to you, email support@mockupsgenerator.com and we will process it.

Failed Renders and Partial Bulk Jobs

Only successful renders count toward your allowance. Subscription fees are fixed for the selected monthly plan.

Specifically:

• Failed renders are never billed. If a render does not complete successfully - whether due to a problem with a template, a malformed file, or an error on our side - it does not count against any paid quota and you are not charged for it.
• Partial bulk jobs count only completed work toward your allowance. If you submit a batch of renders and only some finish successfully, only the renders that completed are counted. The ones that failed are not billed.
• If you ever see a charge or a quota deduction that includes failed or incomplete work, contact us and we will correct it.

How to Request a Refund or Cancel

You have two ways to cancel or request a refund:

• From your account: open your billing or subscription settings to cancel your plan or stop it renewing.
• By email: write to support@mockupsgenerator.com from the address on your account. Tell us whether you want to cancel, request a refund, or both, and include any detail about a billing error or failed render so we can look into it quickly.

Your Files and Data After Cancellation

Cancelling a paid plan does not delete your work. Your rendered files persist until you choose to delete them, and your uploaded PSD templates and design images remain private to your account.

You retain ownership and intellectual-property rights in the designs you upload and the mockups you render, on the free tier and on any paid plan. We do not use your uploaded files to train models. (If you have chosen to publish a template to our public library, that grant of a license to display it is governed by our Terms and is separate from billing - cancelling a paid plan does not by itself withdraw a published template.)

If you want your account and stored files removed entirely, you can delete them yourself or ask us at support@mockupsgenerator.com.

Changes to This Policy

We may update this Refund & Cancellation Policy as the Service evolves - most notably when paid plans launch and billing is switched on. When we make a material change, we will update the effective date at the top of this page and, where appropriate, let you know.

This policy is governed by the laws of the jurisdiction in which Mockups Generator is established. Our registered address is available on request via support@mockupsgenerator.com.

Questions about a charge, a cancellation, or a refund? Email support@mockupsgenerator.com and a human will help.