Contact & support
We are here to help. Whether you are setting up a PSD template, wiring our API into your app, or just have a question about how something works, you can reach a real person at Mockups Generator. This page explains the best way to contact us and what to expect when you do.
Email Us
The fastest way to reach us is by email. Send your message to support@mockupsgenerator.com and we will get back to you, typically within 2 business days.
To help us respond quickly, please include as much detail as you can: what you were trying to do, the template or design you were working with, and any error messages or screenshots. The more context you give us up front, the fewer back-and-forth emails it takes to sort things out.
What to Reach Out About
One inbox handles everything, so you never have to guess where to send your message. Use support@mockupsgenerator.com for any of the following:
- Support: help with PSD templates, rendering, the embeddable editor, print files, or your account.
- Billing: questions about plans and payments. Mockups Generator is free-first today, with paid tiers coming soon, so billing requests apply once paid plans are live.
- Security: reports of a vulnerability or any security concern (see the section below).
- Press: media inquiries and partnership questions.
- Legal and privacy: data requests, privacy questions, and other legal matters.
Reporting a Security Issue
We take the security of your templates, designs, and rendered files seriously. If you believe you have found a vulnerability, please email support@mockupsgenerator.com with the subject line starting "Security" and a description of the issue and how to reproduce it.
Please give us a reasonable opportunity to investigate and address the problem before disclosing it publicly. We appreciate responsible disclosure and will keep you informed as we work through the report.
Docs and Help Resources
Many questions are answered fastest by our documentation. If you are integrating Mockups Generator into your own product, our API docs cover the REST API, webhooks, the embeddable editor, and how to generate watermark-free renders and print files from your PSD smart-object templates.
If you cannot find what you need in the docs, email us and we will point you in the right direction or walk through it with you.
Postal Address
If you need a registered postal address for legal or formal correspondence, it is available on request. Just email support@mockupsgenerator.com and we will provide it.